Help Center

Orders typically ship within 1–2 business days. During holidays, processing may take slightly longer.

Standard shipping usually arrives in 3–5 business days depending on your location.

We offer flat-rate and free shipping promotions throughout the year. Check the announcement bar at the top of the site for current offers.

You’ll receive a tracking link by email once your order ships. If you don’t see it, check your spam folder.

Please wait 24 hours—carriers sometimes mark packages delivered early. If it still doesn’t arrive, contact us using the form below.

We can modify or cancel orders only before they ship. Contact us ASAP with your order number.

All coffee is roasted fresh weekly. Roast dates are printed on each bag.

Keep bags sealed, away from heat, light, or moisture. No need to refrigerate or freeze.

Yes, we ship whole bean and ground coffee to your preference. Select which grind setting you prefer before adding bags to your cart.

Coffee tastes best within 4–6 weeks of roast. That said, it remains perfectly drinkable longer.

We recommend:

• Espresso: fine
• Drip coffee: medium
• French press: coarse

Check our Brew Guides for more detailed instructions.

Choose your product, select your delivery frequency, and your coffee will ship automatically.

Yes — manage everything through your account dashboard at any time.

Absolutely. You can swap products or change bag size/frequency in your subscription portal.

No. Single-origin offerings are seasonal and not available as subscription products unless noted.

A rotating selection curated bi-weekly by our Director of Coffee. Each shipment features a new single-origin release.

Yes, at select locations. Pickup is available after you receive your Ready for Pickup email, not immediately after placing the order.

Currently, Del Ray is our primary pickup location. Additional locations may be added over time.

Yes — all Swing’s cafés stock a rotating selection of fresh coffee and gear.

Yes — we partner with cafés, restaurants, offices, and retailers. Submit a wholesale inquiry on our Wholesale page.

Minimums vary by account type, volume, and frequency.

Yes — our team can assist with grinders, brewers, water filtration, and training.

Due to the perishable nature of coffee, we cannot accept returns. However, if there’s an issue with your order, please reach out.

Email us a photo and your order number — we’ll take care of it.

Apologies — let us know via the contact form and we’ll fix it right away.